"You can’t build a reputation on what you are going to do"
It takes years to build a good online reputation and continued effort to maintain it.
Your website may look great and your product could be amazing, but if a potential customer finds comments about your brand like “terrible customer service”, “rude staff”, “didn’t receive any response”, then you have a problem!
In today's digital world, it’s just as important to spend time building and maintaining your brand's good name online as it is creating good business content and running marketing campaigns!
A good digital public image means that anyone searching for your brand will find positive five-star reviews and comments about customer experiences that support your hard-earned reputation.
Why Reputation Matters
“It takes 20 years to build a reputation and 5 minutes to ruin it - if you think about that, you’ll do things differently”
What impacts Online Reputation?
66% of consumers trust reviews 12 times more than brand content!
90% of consumers say that user-generated content influences their purchasing decisions, 85% trust online reviews as much as personal recommendations and 49% want to see a four-star rating before they choose a business. (BrightLocal)
On the flip side, 94% of consumers say that a bad review will put them off choosing a business, 53% expect businesses to respond to negative reviews within a week and 45% say they are more likely to choose a business that does respond to those negative reviews. (Review Trackers)
These stats can't be ignored. so the importance of your online personal and professional reputation can’t be understated!
We can help you to...
improve your brand’s online comments and reviews and generate amazing new ones
strengthen your brand’s great reputation by responding to all reviews and important social media comments
engage with your clients and share the good stuff!
Stand out for all the right reasons...
"Your brand name is only as good as your reputation"