'The clock starts ticking as soon as somebody comments on your social media or leaves a review'
REVIEW SITE HEALTH CHECK
Assess your performance across relevant review sites
Evaluate your current level of activity and responsiveness
Make recommendations for improvement to achieve a higher performance rating and acquire and retain more customers.
REVIEW SITE STRATEGY
We can help you to:
Define your review site objectives, including which sites are most influential for your business
Develop a strategy and create a route map to help you achieve them
Identify what resources you'll need to make it happen...
Use customer feedback to act today and predict tomorrow...
Create original content to post on review sites
Create a library of 'response clips' appropriate for different circumstances
Create a library of photographs for use on review sites
Post and comment on relevant articles/blogs
REVIEW SITE MANAGEMENT
Manage your review site profile
Respond to customer reviews in a timely manner - answer their questions, acknowledge positive comments and calm any frustrations in negative reviews!
Select positive reviews for posting on your website and sharing on social media
Extract insights from your customer comments and reviews
REVIEW SITE CONTENT CREATION
"As a general rule, a reputation is built on manner as much as on achievement"