"A reputation once broken may possibly be repaired but the world will always keep their eyes on the spot where the crack was"
Joseph Hall
MONITORING AND INSIGHTS
We can:
Analyse and report on the effectiveness of your social media and review site activity
Extract insights from your customer comments and reviews
Monitor the activities and performance of your main competitors
Analyse and report on the feedback you're receiving and make recommendations for future actions
We can:
Conduct online surveys to find out for example:
What your customers think about your online presence
How you are performing relative to your competition
How likely your customers are to recommend you to others
Answers to specific questions you may have about customer perceptions of your brand
ORIGINAL RESEARCH
"Your most unhappy customers are your greatest source of learning." - Bill Gates