"A reputation once broken may possibly be repaired but the world will always keep their eyes on the spot where the crack was"

Joseph Hall

MONITORING AND INSIGHTS

We can:

Analyse and report on the effectiveness of your social media and review site activity

Extract insights from your customer comments and reviews

Monitor the activities and performance of your main competitors

Analyse and report on the feedback you're receiving and make recommendations for future actions

We can:

Conduct online surveys to find out for example:

What your customers think about your online presence

How you are performing  relative to your competition

How likely your customers are to recommend you to others

Answers to specific questions you may have about customer perceptions of your brand

 

 

 

 

ORIGINAL RESEARCH

"Your most unhappy customers are your greatest source of learning." - Bill Gates